Marriott International STARS

Brownell is one of just a few exceptional agencies tapped to be members of the Ritz-Carlton STARS program. Apart from the special Ritz-Carlton STARS benefits below, we also have personal relationships with a “Guardian Angel” on-property. We work with the Ritz-Carlton guardian angel as part of an advance detail team for our clients.  Our clients become privileged VIP guests – with access to value-added amenities and an even deeper level of service with Ritz-Carlton. This special access is not available to you by booking directly or through any special credit card perks program.

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• VIP Status. The top hotel executive is made aware of your stay.

• Complimentary breakfast for 2, daily.

• Preferred status for room or suite upgrade at time of check-in.

• First priority for your room type, location, bedding and connecting rooms.

• Top priority waitlist in sold out situations.

• No walk policy in sold out situations.

• Warm welcome from hotel management.

• Pre-registration and express check- in upon request.

• 4:00 pm late checkout – priority request.

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STARS Brands

• St. Regis

• The Ritz-Carlton

• Ritz-Carlton Reserve

• The Luxury Collection

• EDITION

• Bulgari Hotels & Resorts

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Marriott International LUMINOUS

Through this program, Brownell travel advisors have a dedicated Luminous Concierge Desk as well as an on-property ambassador. Your advisor will make sure your unique preferences and needs are taken care of in advance, from dinner reservations to spa appointments to other special requests.​

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• Complimentary daily breakfast for two

• Early check-in/late check-out, based upon availability

• Complimentary upgrade on arrival, based on availability

• Complimentary Wi-Fi

• Hotel credit valued at $100 USD once per stay

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LUMINOUS Brands

• Autograph Collection Hotels

• JW Marriott

• Le Meridien

• Marriott

• Renaissance Hotels

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